Refund Policy

1. Overview

At ChatOfficer, we strive to provide exceptional AI-powered chatbot services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them. Please read this policy carefully before subscribing to our services.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with our services within the first 14 days of your initial subscription, you may request a full refund. This guarantee applies to:

• First-time subscribers to any plan
• Monthly and annual subscription plans
• Requests made within 14 days of the initial payment

3. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Service outages lasting more than 48 consecutive hours
• Critical features not functioning as described in our documentation
• Duplicate or erroneous charges
• Account cancellation within the 14-day guarantee period

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Subscription renewals (monthly or annual)
• Partial month or year subscriptions
• Requests made after the 14-day guarantee period
• Change of mind after the guarantee period
• Violations of our Terms of Service
• Add-on features or additional services purchased separately

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@chatofficer.com
2. Include your account email and subscription details
3. Provide a brief explanation for your refund request
4. Wait for confirmation from our team (typically within 24-48 hours)

All refund requests are reviewed individually. We may ask for additional information to process your request.

6. Refund Processing Time

Once a refund is approved:

• Processing begins within 3-5 business days
• Refunds are issued to the original payment method
• Credit card refunds typically appear within 5-10 business days
• Bank transfer refunds may take up to 14 business days
• You will receive an email confirmation once the refund is processed

7. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Please note:

• Cancellations take effect at the end of the current billing period
• You will retain access to services until the period ends
• No refunds are provided for the remaining days in the current period (except within the 14-day guarantee)
• You can reactivate your subscription at any time

8. Annual Subscriptions

Annual subscriptions are subject to special terms:

• 14-day money-back guarantee applies to new annual subscriptions
• After 14 days, annual subscriptions are non-refundable
• You may cancel to prevent automatic renewal at the end of the year
• Pro-rated refunds are not available for annual plans

9. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, your account will be immediately suspended. We encourage you to reach out to our support team to resolve any billing issues before pursuing a chargeback. Accounts with disputed charges may be subject to termination.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy. We will notify active subscribers of material changes via email.

11. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: info@chatofficer.com
Phone: +1 (828) 795-3710
Address: MAYFAIR ECOMMERCE LLC, 312 W 2ND ST, CASPER, WY 82601, Wyoming
Tax ID: 32-0807077